Frequently Asked Questions About Booting

I got booted. What do I do?

1. Call –
   Call 844-859-1074 (Open 24 hours, 7 days a week) to make payment over the phone or to ask questions about the immobilization.
2. Pay your tickets and fees to receive the code –
   After paying the fines and $100* boot fee, you will receive a code from the Help Center Representative to input into the keypad on the boot.
   *Effective 9.1.2020 the boot fee will change from $100.00 to $105.00.
3. Remove the boot and return the boot –
   After removing the boot, return the SmartBoot to the boot return facility within 24 hours of release.
   
   Return the boot to:
   Polo Rd. Building, Suite 350
   College Station, TX 77843
   Open Monday – Friday, 8am – 5pm
   
   OR
   
   24 hour boot return is located in the southeast corner on the ground level of Gene Stallings Blvd. Garage or in the southwest corner of Lot 1000 on the RELLIS campus.

What does the SmartBoot look like?

How can the SmartBoot be removed?

To self-release the SmartBoot you must first pay your citation and $100* boot fee online at https://transport2.tamu.edu/account/paycitation/search.aspx, in-person at Polo Rd. Building, Suite 350 or by calling 1-844-859-1074. Once payment is received you can remove the boot immediately.

*Effective 9.1.2020 the boot fee will change from $100.00 to $105.00.

Why was my vehicle booted?

Your vehicle was booted based on one or more of the following criteria: 3 or more unpaid parking citations, fines exceeding $160, citation balance due older than 90 days

Why are you booting?

Booting using the SmartBoot allows the customer to make immediate payment and to self-release the boot—resulting in the least amount of inconvenience to their day.

When can a vehicle be booted?

A vehicle can be booted anytime of the day once the registered owner owes $160 or more in accumulated debt across all vehicles registered by that owner regardless of which specific vehicle has debt.

How are people notified of outstanding tickets?

A customer receives a citation on the vehicle upon the initial offense. Then if the balance remains unpaid: a courtesy notice one day after citation is issued; seven-day notice; 15-day notice; tow eligible notification; then, monthly notices thereafter.

There’s a boot on my tire but it was not locked properly and came right off. Do I still have to pay?

Yes. If you move the vehicle without paying, you could be considered a runaway, which means your vehicles would be subject to immediate tow at your own expense, and/or additional fines.

The boot damaged my tire. What now?

If you believe the boot damaged your tire, please take clear pictures of where you believe the boot damaged the tire and email the pictures along with your violation number or plate number and a brief description of what you think occurred to parking@tamu.edu. Typically, someone will respond within 3 business days.

What if I want to file a concern?

Concerns can be sent to parking@tamu.edu. Please include your citation or plate number so we can investigate your claim along with any and all information pertaining to the concern. We will do our best to route your concern to the correct department

Who do I contact if my vehicle has been towed?

A direct phone line is available to the Parking dispatch office. All calls regarding violations of numbered spaces, parking lots, disabled vehicles, vehicles booted or towed, should be directed to 979.845.0057. Dispatch hours may be found on our contact page. Enforcement services are not available when university offices are officially closed.

You may reach the BDS Towing direct to arrange access to or to recover your vehicle: